At Neuversal Bottles, we strive to provide high-quality bottles and drinkware products and ensure that every order reaches you safely and in excellent condition.
If, for any reason, you receive a damaged, defective, or incorrect product, we request you to review the following Return, Replacement, Cancellation, and Refund Policy.
This policy applies to products purchased through the official Neuversal Bottles website.
Eligibility for Returns and Replacement
A product may be eligible for replacement if:
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original methoThe product received is damaged or defective.
- The wrong product or variant has been delivered.
- The product received is significantly different from the product ordered.
- The product is missing from the delivered package.
- The product has a manufacturing defect that affects its normal use.
All return or replacement requests are subject to verification by Neuversal Bottles.
Damaged or Defective Products
We carefully inspect and pack our products before dispatch. However, products may occasionally be damaged during transportation.
If you receive a damaged, broken, defective, or otherwise unusable product, you must contact us within 24 hours of delivery.
To help us process your request quickly, you may be required to provide:
- Your order number
- Photographs of the product
- Photographs of the outer packaging
- Photographs of the shipping label
- A short video of the unboxing, where applicable
- A description of the issue
We strongly recommend recording an unboxing video immediately after receiving your package, particularly for fragile or premium products. An unboxing video may be requested as supporting evidence during the verification process.
Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.
After verification, Neuversal Bottles may arrange a replacement with the correct product, subject to product availability.
If the originally ordered product is unavailable, we may offer an alternative resolution, replacement, store credit, or refund, as applicable.
Missing or Incomplete Order
If any product or component that was included in your order is missing from the package, please contact us within 24 hours of delivery.
We may request photographs or other information to verify the claim.
After verification, the missing item may be shipped separately or an appropriate resolution may be provided.
Conditions for Replacement
For a replacement request to be accepted, the following conditions generally apply:
- The request must be submitted within the applicable reporting period.
- The product must be unused, unless the issue relates to a manufacturing defect.
- The product should be returned with its original packaging, accessories, labels, and other included items, where applicable.
- The product should not have been damaged due to misuse, negligence, improper handling, or accidental damage after delivery.
- The issue must be verifiable by Neuversal Bottles.
Replacement requests are subject to inspection and approval.
Non-Returnable / Non-Replacement Conditions
A replacement or refund may not be provided in the following circumstances:
- The product has been used, washed, modified, or altered after delivery, except where necessary to identify a manufacturing defect.
- The product has been damaged due to misuse or improper handling.
- The product has been damaged after delivery due to accidental causes.
- The product has been scratched, stained, broken, or otherwise damaged by the customer.
- The customer fails to report the issue within the applicable reporting period.
- The product is returned without the required accessories, packaging, or components where applicable.
- The customer changes their mind after receiving the product, unless the product is specifically marked as eligible for return.
- The product was ordered incorrectly by the customer and is not eligible for return under the applicable product listing terms.
Change of Mind / Wrong Product Ordered by Customer
If you accidentally order the wrong bottle, size, colour, variant, or quantity, please contact us before the order is dispatched.
Once the order has been dispatched, cancellation or modification may no longer be possible.
If a return or exchange is permitted for a particular product, the customer may be responsible for applicable return shipping charges and any difference in product price.
Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact our customer support team as soon as possible and provide your order number.
If the cancellation is successfully approved and payment has already been made, the eligible refund will be processed according to the applicable refund procedure.
Delivery Delays
Neuversal Bottles works with third-party logistics and courier partners to deliver orders within the estimated delivery period displayed at checkout or communicated to the customer.
Delivery timelines may occasionally be affected by circumstances beyond our reasonable control, including:
- Courier delays
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Address-related issues
- Incorrect or incomplete shipping information
- Regulatory or governmental restrictions
- Other unforeseen circumstances
A delivery delay does not automatically qualify an order for a refund.
If an order is significantly delayed, please contact our customer support team so that we can check the shipment status and assist you accordingly.
Refunds
Refunds may be issued in circumstances where:
- A refund has been approved following verification of a valid issue.
- Neuversal Bottles is unable to provide a suitable replacement for an approved claim.
- An eligible order cancellation has been successfully processed.
- A refund is otherwise required under the applicable terms of the purchase.
Once a refund is approved, it will generally be processed through the original payment method used for the order, where technically possible.
The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
Refund Processing Time
After approval of a refund, Neuversal Bottles will initiate the refund within a reasonable processing period.
Although we initiate the refund promptly, the actual credit to your bank account, card, UPI account, or other payment method may take additional working days depending on the payment provider or financial institution.
Neuversal Bottles is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
Return Shipping
Where a return is approved because the wrong, damaged, or defective product was supplied by Neuversal Bottles, we may arrange or bear the applicable return shipping cost, subject to verification.
For customer-requested returns or exchanges that are permitted under the applicable product terms, the customer may be responsible for return shipping charges.
Return shipping arrangements must be approved by Neuversal Bottles before the product is sent back.
Replacement Process
Once your return/replacement request is submitted:
- Our team will review the request and supporting information.
- We may contact you for additional details, photographs, or videos.
- If the request is approved, we will provide instructions for the next steps.
- The product may be collected or returned, depending on the circumstances.
- After verification, an eligible replacement or refund will be processed.
Replacement is subject to stock availability.
Product Availability
If an approved replacement product is unavailable, Neuversal Bottles may, at its discretion and subject to applicable law:
- Provide a similar replacement product;
- Provide store credit; or
- Issue an eligible refund.
Any difference in price for an alternative product may be applicable.
Refund to Store Credit / Wallet
In certain circumstances, Neuversal Bottles may offer store credit or wallet credit instead of a direct refund, where permitted and agreed upon by the customer.
Store credit may be subject to applicable terms and validity conditions communicated at the time of issue.
Exchanges
Exchanges are subject to product availability and eligibility.
An exchange may not be available for every product or order. If an exchange is permitted, the customer may be required to pay any applicable price difference and/or shipping charges, depending on the reason for the exchange.
Free Gifts and Promotional Items
If an order includes a free gift, promotional item, discount, or other promotional benefit, the return, cancellation, replacement, or refund of the order may also affect the eligibility for such promotional benefits.
Where applicable, promotional items may need to be returned along with the main product.
Fraudulent or Misuse of Return Policy
Neuversal Bottles reserves the right to refuse, restrict, or investigate return, replacement, or refund requests where we reasonably believe there has been:
- Fraudulent activity
- Repeated misuse of the return policy
- False or misleading information
- Intentional product damage
- Abuse of promotional offers
- Any other misuse of the return or refund process
Any action taken will be subject to applicable laws and regulations.
Policy Changes
Neuversal Bottles reserves the right to modify, update, or replace this Refund and Returns Policy at any time.
Any changes will be published on this page. Customers are encouraged to review this policy periodically.
The updated policy will apply from the effective date mentioned on the website, subject to applicable law.
Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Neuversal Bottles
Email: [Insert Official Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business/Registered Address]
When contacting us regarding an order, please provide your order number and the registered mobile number or email address associated with the order.
We will make reasonable efforts to assist you and resolve eligible return, replacement, and refund requests as quickly as possible.